Use the MSP Invoicing tool to generate, review, approve, and distribute invoices directly within Vantage.
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Process Flowchart
Ready to Invoice
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Generating Invoice
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Awaiting Approval
Issue Type | What to Do | More Info |
---|---|---|
Certain billing rules, like credits, are not applied | Adjust or create billing rules accordingly. | Docs |
Incorrect billing profile is displayed | Update your MSP’s payment information and invoice metadata and ensure the right billing profile is associated with this customer. | Docs |
Incorrect customer billing data | Verify customer details are accurate in Managed Accounts screen. | Docs |
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Approved & Sent
no-reply@vantage.sh
.PDF and CSV versions remain available for download.To resend an invoice, click the ellipses (…) at the end of the invoice row and select Email PDF.Invoice not available after billing period closes
Unable to generate an invoice
Metadata missing from invoice
Incorrect or missing tax values
Invoice emails not received by customer
Unable to regenerate invoice